Shipping & Returns

SHIPPING POLICY

If all items are in stock, your order will be shipped within 2-3 business days from the time you placed it. Depending on the items in your order, your shipment may come from both US and international locations. Due to this, you may receive multiple packages for one order. If your order contains both pre-order and in-stock items, we will ship the in-stock items first and ship the pre-order items once back in stock. The estimated wait time for each pre-order item is stated on the product page. Shipments are not made on weekends and federal holidays.

USA:

We ship orders to 48 contiguous states. We currently CANNOT ship to PO BOX, APO/FPO addresses. U.S. Protectorates/Territories, Puerto Rico, Guam, Alaska, and Virgin Islands.

We offer Free Shipping for all US orders $50+, a flat rate of $10 for all US orders less than $50. Orders with standard shipping typically arrive within 1- 3 weeks depending on the shipping location and destination.

International:

We offer Free Shipping for all orders of $300+ that are shipping OUTSIDE the U.S.

For international orders under $300, we offer a discounted flat rate of $25 for Canada orders and a flat rate of $40 for all other countries.

*Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Duties and taxes are assessed by customs and are the responsibility of the customer.

RETURNS POLICY

We offer FREE returns on unworn or defective garments for all eligible US orders.

Returns and exchanges are currently only accepted for U.S. orders.
Shipping fees are non-refundable.
Items marked as “final sale” cannot be returned or exchanged.
For health and safety reasons, we don’t accept returns on briefs, swimming bottoms, one-piece swimsuits, or bodysuits.
If an item in your order arrives damaged or defective, please contact hello@neiwai.life and our customer service team will assist you with replacing or crediting the damaged items.

Your satisfaction is NEIWAI's top priority - whether it's the size, fit, color, or something else, if you're unsatisfied with your purchase we happily accept returns for 30 days after purchase. To initiate a return or exchange, visit https://neiwai.happyreturns.com/. Once you begin the returns process, you will receive a shipping label via email. Print your shipping label, affix it to your return, then drop your return off at any FedEx location. Our team will take care of the rest! If you are doing an exchange, we'll create the order with your new items once FedEx scans your returned package.

To ensure you receive a full refund and your return process goes smoothly, please remember:

Products must be returned in new and unused condition in the original packaging.
Keep all tags attached to unworn garments.
Prevent perfume, smoke, and deodorant from contacting garments.

We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

Have more questions? Click here to connect with one of our team members!